Support

Need help with a Miraix product? This page is the general support hub.

• Support Email: miraixstudio@gmail.com
• Response Time: Usually within 1-3 business days

Product Support Pages

• Trading Journal Support

If your product is not listed yet, contact us directly by email and include the product name in your message.

General Troubleshooting (All Products)

Account Access

1. Confirm you are using the same login method you originally used.
2. Sign out and sign in again.
3. Restart the app or reload the web page.

Billing and Subscription

1. Check your App Store / Play Store / payment account for active plans.
2. Use Restore Purchases where available in-app.
3. If status is still incorrect, contact support with your purchase reference.

Web and API Access

1. Confirm your account has the required product access or plan level.
2. Regenerate API keys/tokens if authentication fails.
3. Verify local system time and network connectivity.

Sync and Data

1. Retry sync/backup after confirming stable internet.
2. Ensure you are signed into the correct account.
3. Export critical records locally before major app updates.

Issue Reports

To help us investigate quickly, include:

• Product name (for example: Trading Journal)
• Platform and version (iOS, Android, Web browser, API client)
• Account email used (if applicable)
• Clear reproduction steps and expected vs actual behavior
• Screenshot, screen recording, or error message/log snippet

Business Information

• Developer: Miraix Studio