Trade Journal Support
Need help with Trade Journal? Contact us:
- Support Email: miraixstudio@gmail.com
- Response Time: Usually within 1-3 business days
Common Issues
Restore Purchases
- Open the app and go to Settings.
- Select Restore Purchases.
- Use the same Apple ID or Google account used for the subscription.
Subscription Access Not Updating
- Run Restore Purchases again.
- Sign out and sign back in to your Trade Journal account.
- Force close and reopen the app.
Cloud Backup and Sync
- Open Settings and confirm cloud backup is enabled.
- Check that you are signed in to the correct account.
- Retry backup/sync with stable network connectivity.
Account and Data
Delete account in-app:
Settings -> Account -> Danger Zone -> Delete Account
Before deleting, export your records if you need a local copy.
Issue Reports
To help us investigate quickly, include:
- Device model and OS version
- Trade Journal app version
- A clear step-by-step reproduction flow
- Expected result vs actual result
- Screenshot or screen recording (if available)